Pharmacists can help you with prescriptions, dispense over the counter medicines and provide advice on minor illness and ailments such as coughs, colds, sore throats and eczema.

There are many different pharmacies to choose from in the Chester area, so you can pick the one which is closest to you.

If you don’t like the service from a particular pharmacy, then you can change where your repeat prescriptions are sent to – just let us know when you put in your next request.

If you are unable to leave the house to collect your prescriptions then contact your pharmacy and they should be able to arrange delivery for you. Please make sure to be at home for your delivery.

NHS Medicines Supply

Community Pharmacies are working really hard to make sure that you get the medicines that you need. At the moment, there are a lot of difficulties sourcing medicines and this is leading to some problems. Community Pharmacy Cheshire and Wirral have put together the following Q&A to provide you with more information about why getting your medicine may be difficult:

1. Why is my medicine out of stock?

Recently two manufacturers have had problems making their medicines which means that they cannot be sold. some medicines are now in short supply. Also, recent changes in the exchange rates means that stock sold to pharmacies in the UK may now be being sold in other countries meaning there is less stock available.

2. I can’t get my medicine from my usual pharmacy but another pharmacy has it – why is that?

There are two main reasons for this:

  • Different pharmacies use different suppliers and it will depend on whether their wholesalers have stock or not.
  • Some manufacturers restrict the amount of a specific medicine that a pharmacy can order. this is known as a quota. once a pharmacy has used their quota for the month it can be really hard to get any more until the start of the next month.

3. What is the difference between brands and generics?

Medicines will often have more than one name:

  • generic name which the ingredient of the medicine (for example ibuprofen). Often generic medicines are made by a number of manufacturers.
  • brand is the name the manufacturer or pharmaceutical company gives to the medicine (for example Nurofen). Only that manufacturer can make that brand.

If your doctor prescribes by brand name the law says we have to supply that brand. If your doctor prescribes using a generic name we can supply any manufacturer’s generic product.

4. Why are my new tablets a different size, shape and colour?

Because some medicines are in short supply your usual tablets may not be available. In this case, to make sure you don’t go without medication your pharmacist may supply you with the same medicine but from a different manufacturer so your tablets may change their appearance. If you have any queries, talk to your pharmacist.

5. What is my pharmacy doing to help?

Most pharmacies have several wholesaler accounts. The scale of the medicines shortage means that lots of wholesalers don’t have stock available. Pharmacies are trying really hard to find stock for their patients. This includes seeing if stock may be available for you in other pharmacies. This is a national problem and pharmacy representatives are working with the Government to help resolve these problems.

6. What can I do to help?

  • Order your medication in plenty of time (but no more than seven days before it is due).
  • Only order what you require. If you have unused medicines in your cupboard use these first (remember to check the expiry date).
  • Your pharmacist is trying really hard to source these items so please bear with them if they are having difficulty getting medicines for you.

Remember you can always ask your pharmacist if you have any questions about your medicines.