Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• Phone us on 01244 385553 Monday to Friday from 8am, our new phone system will offer you a call back once you reach position 6 – listen carefully to the options
• Visit the surgery and speak with a Receptionist, Monday to Friday from 8am to 6.30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

There is an urgent Duty Doctor session available every morning and every afternoon until 6pm. This is are for emergency appointments only.

Routine appointments & Requests

You can contact us using the following methods below for routine issues

• Use PATCHS, Monday – Friday 8am – 4pm. We have a daily limit and once reached this will close and you can complete the next day. Please allow 72hrs for a response. These are for non-urgent enquires. If urgent please phone the practice.
• Use your NHS account (through the NHS website or NHS App) to book an appointment or order your repeat medication
• Using the GP on-line system Patient Access to book an appointment or order your repeat medication

• Visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
• Phone us on 01244 385553 , Monday to Friday from 8am to 6.30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Enhanced Access Service

Mon-Thurs evenings 6.30pm-8.30pm and Saturday 9am-5pm at Garden Lane

To cancel ring 0151 319 7784.  This line will only take messages and will be checked throughout the sessions

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• by text or email if using Patchs

Appointments by phone, by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system Patient Access
• phone us on 01244 385553, Monday to Friday from 8am to 6.30pm
• reply CANCEL to your appointment reminder text message

If you need help when we are CLOSED

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by text or email
• if you need an interpreter
• if you have any other access or communication needs

Home visits

If you are too ill to attend surgery, please telephone before 10.45am to speak with the Duty Doctor.

The doctor will phone you back at the end of morning surgery to assess the problem and decide if a home visit is necessary. Requests received after midday will normally be visited the following day unless medically urgent.

Emergencies will be attended to immediately.

Lack of personal transport is not a valid reason for a home visit. 

Telephone Consultations

If you wish to speak to a GP/Nurse,  the receptionist can put you down for a Telephone Consultation and the doctor or nurse will phone you some time after morning surgery.  If you are given a telephone slot time this cannot be guaranteed and the doctor will try and ring you as close to the appointment time as possible, but will depends on any emergencies that come in.